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Welcome to Dejun Product's FAQ page. Here, we provide a series of common questions and answers to some of the most common ones. We hope you find this page useful and welcome any feedback after reading it.

Q: What is the minimum order quantity of your product?

One set.

Q: What types of winches do you manufacture and supply? In what environments are they used?

The company's products are: air winch, windlass, towing winch, manned air winch, mooring winch, positioning winch and logging winch, according to user needs can also develop vehicle winch, winch, generator set and other products.
The winch produced by our company is widely used in oil, natural gas, metallurgy, coal, paper, food, medicine, chemical industry, metal and other mining exploration and development as well as Marine exploration, shipbuilding and other fields.

Q: How are your products packed and shipped?

Whether it is a winch or a hoist, it will be wrapped with rope when it is delivered, and it will be wrapped in a plywood wooden box, which is specially customized for a certain product.
At the same time, the wooden box has a certain impact resistance, and will avoid bumping and damaging the motor and other equipment during transportation.
Now is the early autumn season, more rain, wood is afraid of blisters, once the blister will cause the motor or equipment to be damp. During the transportation process, in order to protect the product, a layer of rain protection will be made for the gourd or winch when it is shipped to prevent the wooden box from being flooded by rain.

Q: How long will I receive the goods after I pay?

Under normal circumstances, we will arrange the production and delivery within 7 days after receiving the advance payment, the exact time limit should be based on the detailed requirements;
If you have specific requirements for the delivery date of the order, please inform us clearly before we sign the order, our company will give priority to urgent orders to meet your needs; How long it takes to receive the goods depends on the quantity of the product and the delivery address. For specific estimates, please provide details so that we can cite the most cost-effective option.

Q: How can I be sure that the product I received is correct?

① In order to be responsible for the cooperation between us and to provide you with a better product experience, our products will be packaged and shipped after inspection, and will be accompanied by two documents: Product instruction manual and product qualification certificate.
(2) Take the European electric hoist as an example, the European electric hoist exported by our company will be installed in an obvious position with signs, and indicate the following content:
Product name, product model, date of delivery, lifting weight, lifting speed, lifting height, mechanism working level, operating speed and other important product information;

Q: How do I get the price of the product?

Please provide the following parameters (the following parameters will affect the price), take the electric hoist as an example, Lifting weight - the weight of the item you want to lift;
Lifting height - we need to know this in order to work out the length of the chain and the cost of any additional chains required;
Power supply voltage - we need to know this in order to give you a price, as this is the voltage at which your crane will operate;
Work efficiency - the number of lifts per hour (or the amount of work required) This helps us to ensure that we provide you with the best fit for your electric hoist;
Lift/run speed - Lift and ride speed (if known), single speed and two speed, whether variable frequency or not, we will usually provide you with a speed to consider;
If you have any other special requirements for the product, please let us know.
If you would like to get the price of other products, please consult us for more information.

Q: What is the color of the product? Can it be customized?

Our standard colors are green, yellow and blue.
However, since our products are customized products, we can customize the products according to the requirements of customers.

Q: Payment method

We accept various payment methods, T/T bank transfer, L/C, PayPal, etc.
For regular customers, we can provide more payment terms, such as credit cards.
Note: When the order amount exceeds 10,000 US dollars, the advance payment is supported. The proportion of the advance payment varies according to the size of the order amount: 30%, 50%, etc. After the production of the goods is completed, the remaining payment must be paid in full before delivery.

Q: Can you provide product accessories?

Yes, we can provide product accessories.
Our main electrical component brands are Siemens or Schneider brands, which are easily available all over the world.
However, if you have difficulties in purchasing, please contact us in time and we will send to you by the fastest logistics transportation methods, such as DHL, UPS, FEDEX, Aramex, etc.

Q: How long is it after sale?

All our products are guaranteed for one year. During the warranty period, we are responsible for the maintenance, free supply of parts and accessories (non-improper operation and non-external reasons).
We will send it to you within 2 working days by land, sea, air and other means of transportation. However, if the buyer does not operate according to the regulations, resulting in damage to the machine or parts, we will assist and provide relevant solutions at the buyer's expense.

Q: Can I contact you outside of working hours?

Of course you can.
If you have an emergency that cannot be resolved, please feel free to contact us and we will provide you with the best solution within 24 hours.

Q: Why choose us?

① Can be customized products
Due to the different working conditions (temperature, humidity, product height, lifting weight, lifting height, etc.), we will design and customize different lifting solutions for you according to your other special needs.

② Fast delivery
After receiving your advance payment, we will arrange the production as soon as possible, and the general production delivery time is 7 days.
If you have higher requirements on the production and delivery time of the goods, please be sure to tell us before signing the contract.

③ Guarantee the lowest price
We promise to always provide high quality products at the best price, we strive to provide the best price on our website, and never sell poor quality defective products.

④ All products are fully recognized
At present, the company's qualification certificates are: CE certificate, SGS certificate, ISO certificate, API certification of American Petroleum Institute, MA (KA) certification of mineral products safety mark, product type approval of China Classification Society (CCS), ABS certification, DNV certification, etc.
All our factory equipment need to be inspected before they can be delivered.
If you have questions about us, please consult us to obtain more detailed qualification certificates.

⑤ Rich experience in foreign projects
We have rich experience in foreign lifting projects, up to now have cooperated with the following countries: Zambia, Malaysia, Pakistan, Kazakhstan, Saudi Arabia, United States, Serbia, Brazil, Nigeria, Czech Republic, Peru, Russia, Philippines, Uzbekistan, Egypt, Kenya, Azerbaijan, Australia, Mexico, Tanzania, New Zealand, Kuwait, Bangladesh, Turkey, Singapore, Qatar, Myanmar, Switzerland, Sri Lanka, Israel, Iraq, Indonesia, Bolivia, Jordan, Iran and more than 40 other countries.

⑥ Flexible payment methods
We accept T/T bank transfer, L/C, PayPal.
For regular customers, we can provide more payment terms, such as credit cards.

⑦ Five-star customer service
For large amounts of orders, the team will assist in follow-up and service, and set up a project team according to the progress of the project. The members are: project manager, project leader, design engineer, product production & packaging & domestic transportation responsible person, quality inspection personnel, customs clearance & customs clearance responsible person, one-stop service, each link has a special person responsible for accurate docking and timely service.

⑧ High quality and efficient after-sales:
Provide equipment installation instructions, drawings and other materials + online/offline assistance in installation, commissioning, until the equipment works normally;
7*24 hours online service, understanding customer problems within 24 hours to provide solutions;
During the warranty period, due to the damage of equipment parts caused by quality problems, the company immediately sends spare parts free of charge through international express;
The team visits all the cities or countries of the customer, such as exhibitions, installation, etc., free of charge to the customer's factory for equipment testing and maintenance.

Q: How can I lodge a complaint if I am not satisfied with your service or if the product problem cannot be resolved?

If you are not satisfied with our service, you can fill in the contact us form on this website, we will contact you as soon as possible.
② If there is a problem with your product, please contact us by email, phone, WhatsApp, etc. Our company has a complete after-sales system, will certainly solve the product problems you face.
After-sales: Our warranty period is one year, during the warranty period, if parts have problems (under the premise of correct operation by the buyer), we will provide new parts for free at the first time;
However, if the buyer does not operate according to the regulations, resulting in damage to the machine or parts, we will assist and provide relevant solutions at the buyer's expense.
We always do our best to ensure that you are satisfied with our products and services, but if you are not satisfied for any reason, please feel free to contact us.

Q: Other Questions

Please contact us directly, consulting us is usually the fastest way to answer questions.
You can contact us by calling our hotline at 18237125869 or by sending us an email via our contact form.

Our Professional Team is Here to Help

Our team is composed of experienced experts who are eager to help you find a solution that suits your business.


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